PAY RANGE:

$17.50 Hourly

POSITION SUMMARY:

To provide front line customer service to all individuals using the facility, guests visiting
the facility and residents living at the facility. The front desk clerk must project YMCA
image. Clerk handles the main switchboard, mail, cash drawer, and check-in/out
procedures for residents. 

QUALIFICATIONS:

Skills/Knowledge:

• Requires understanding of group work process, program and staff development, skilled in general management and communications.
• Must be proficient in Microsoft Office
• Must be people oriented, possess strong management and supervisory skills, be well organized and multi-task oriented.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.

Education/Training:

• Must be at least 18 years of age.
• Experience in customer service preferred.
• Experience with computer technology.
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame.
• TB test required.
• Required completion of YMCA’s mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.