PAY RANGE:

$75,000.00 - 90.000/ annual salary 

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Operations Manager is responsible for ensuring smooth and effective day-to-day operations of the Central YMCA’s short-term accommodations, front desk, and facility functions. This role emphasizes operational excellence, staff supervision, guest satisfaction, financial stewardship, and safety compliance. The Operations Manager will build a culture of accountability and care, aligning with the YMCA’s mission and values while fostering a safe, welcoming environment for staff, guests, and members. This position is likely a short-term 1-3 year position with the possibility of extension or internal transfer within the YMCA of Honolulu.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

ESSENTIAL FUNCTIONS:

Operational Oversight

• Oversee front desk operations including check-in/check-out, guest intake, and lease or occupancy agreements.
• Ensure rental/lease and guest files are accurate, complete, and compliant with YMCA policies.
• Uphold and enforce guest and rental/leasing policies and procedures consistently and fairly.
• Lead staff in scheduling, hiring, training, coaching, performance reviews, and corrective action when necessary.
• Respond to staff and staff, guest, and lessee concerns promptly and professionally.
• Build and develop volunteer board of directors
• Lead the YMCA of Honolulu Annual Giving Campaign for Central YMCA.

Financial Stewardship & Budget Control

• Monitor occupancy revenue and rental collections; ensure timely collection and follow-up on delinquencies.
• Manage expenses within budget, exercising sound judgment and fiscal responsibility.
• Build, develop, track, and report on budgets, identifying variances and implementing corrective measures as needed.
• Work with the accounting team to ensure the appropriate taxes are charged on the revenue (i.e. TAT and GET)
• Oversees daily cash reconciliation.
• Partner with Finance to safeguard resources, prevent revenue loss, and maintain financial accountability.

Safety, Facilities, & Compliance

• Oversee facility maintenance and works in coordination with Association Facilities Director on repair projects, prioritizing guest safety and service quality.
• Implement and track preventive maintenance programs for building systems and common areas.
• Ensure compliance with health, safety, security, and building code requirements, including background checks and risk management practices.
• Maintain accurate records for inspections, certifications, and compliance-related reporting (i.e. incident reports) in a timely manner..

Policy, Procedure & Improvement

• Develop, implement, and maintain operating policies and procedures to ensure efficiency and consistency.
• Keep lease, rental, and vendor agreements up to date, accurate, and compliant with YMCA standards.
• Continuously evaluate and improve systems to enhance resident experience and staff effectiveness.

Staff Leadership and Culture

• Build and sustain a workplace culture rooted in YMCA values: Caring, Honesty, Respect, and Responsibility.
• Provide guidance, coaching, and support to staff, encouraging professional growth and accountability.
• Monitor staff morale, performance, and retention, and proactively address areas of concern.
• Lead by example in promoting inclusivity, responsiveness, and a guest-centered approach.

Reporting & Oversight

• Provide regular updates to senior leadership on revenue, expenses, facilities, compliance, and staffing.
• Use data to identify trends, anticipate challenges, and recommend solutions.

QUALIFICATIONS:

Education & Experience

• Bachelor’s degree in Business Administration, Hospitality, Facilities Management, Human Services, or a related field preferred; equivalent professional experience will be considered.
• Minimum 3–5 years of progressive responsibility in operations management, residential housing, hospitality, or nonprofit administration required.
• Demonstrated experience in supervising staff, including hiring, training, scheduling, and performance management.
• Proven track record in budget development, expense control, and financial accountability.
• Experience managing facility operations, maintenance projects, and vendor relationships.
• Familiarity with risk management, safety regulations, and compliance requirements related to housing or residential programs.

Knowledge, Skills, & Abilities

• Strong organizational and problem-solving skills; ability to prioritize competing demands effectively.
• Excellent communication and interpersonal skills; able to engage positively with staff, residents, vendors, and community partners.
• Ability to maintain professionalism, confidentiality, and discretion in sensitive situations.
• Proficiency in Google Suite, Microsoft Office Suite and/or other administrative and facility management systems.
• While we are a short-term stay accommodations facility, knowledge of Hawaii landlord-tenant laws, housing regulations, or nonprofit residential programs preferred (or willingness to learn).
• Ability to work independently while collaborating effectively as part of a leadership team.
• Demonstrated commitment to YMCA values: Caring, Honesty, Respect, and Responsibility.

Other Requirements

• Ability to work a flexible schedule, including evenings or weekends as needed, to respond to resident or facility needs.
• Ability to respond to on-call or emergency situations.
• Successful completion of background checks and compliance with all YMCA and regulatory safety standards.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The Operations Manager will work in a dynamic residential and community-based environment, balancing office-based administrative tasks with on-site operational oversight.
• Regular interaction with staff, guests, vendors, and community partners is required.
• The position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.
• Must be able to move throughout the facility, including guest areas, offices, and common spaces.
• Occasionally required to inspect and oversee facility maintenance projects, which may include climbing stairs, walking roofs or overhang areas, or entering mechanical spaces with appropriate safety precautions.
• Must be able to lift and/or move up to 25 pounds as needed.
• Work schedule may include evenings, weekends, and on-call responsibilities in order to respond to guests or facility needs.
• Noise levels are generally moderate, but may be higher during community events or construction projects.
• The position requires the ability to remain calm and professional in high-pressure situations and to manage multiple priorities effectively

• Benefits: Total compensation package includes:
  • Health insurance: Medical, Dental, and Vision coverage
  • Free Membership: Access to all YMCA facilities
  • Y-Retirement Plan
  • Professional Development Opportunities

WHY THE Y?:

• Free Y membership with employment 
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.