Welcome Center Coordinator
Honolulu, HI
Full Time
Central YMCA - Residential Services
Experienced
PAY RANGE:
$20.00 - 22.00 / Hourly
AVAILABILITY:
M-F 7am-3pm
POSITION SUMMARY:
The Welcome Center Coordinator provides frontline customer service to residents, guests, and facility users while overseeing front desk operations. This role ensures a high standard of service and professionalism while handling escalated customer support issues. Reports to the Associate Executive Director.
PRIMARY RESPONSIBILITLIES:
- Customer Service & Front Desk Operations
- Security & Safety
- Administrative Duties
- Leadership & Staff Supervision
Education & Training:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- CPR/AED and First Aid certification (or ability to obtain upon hire).
- TB clearance required.
- Minimum of 3 years of experience in customer service, hospitality, or residential services.
- Strong interpersonal and communication skills.
- Proficiency in office and front desk management software.
- Ability to multitask and maintain composure in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to recognize and respond to emergency situations appropriately.
- Familiarity with property management systems and procedures preferred.
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